AI: Your New Teammate
Radical Inclusiveness - the Competitive Edge
Outstanding Customer Service is a Culture Thing
Expertise, Hubris, and Success
In it to win it: Don't let generic retailers and pricing models drag you off your designer strategy
What's Your Merchandising Point of View?
You're Selling to Feelings, Not Reason
Everything You Know About Luxury Has Changed
Hello Kitty
Embrace the Internet to Increase Business Value
The Rudiments of Engagement
Tell Better Stories
It's not enough to sell a product or a service any more. You must also be able to tell the story. The Pip Storytelling Deck is a tool we use at the Werx Brands to construct and tell better stories. You can be a master story-teller too!
Getting Employee Reviews Right
Outstanding Customer Service is a Culture Thing
A Reflection on our National Obsession with Mediocrity (and what it means for business)
That cash won't hatch! Don't let your strategic players just sit on it.
Integrity is A Russian Doll
Past Time for Change - A Post to the Jewelry Industry
An Improved Report Card
Karma Crackers in My Soup
An Ode to Difficult Geniuses
Molecular Transformation Begins at Home
Video
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Strategy
I suspect the fear of being afraid is the most destructive fear of all.
It's surprising how many people are not aware of their reasons for doing things. They think they know, but when asked to reflect upon it, they don't. Why are you in business? Why are you pursuing this role? Why are you frustrated, lonely, anxious, doubting? Why are you making this decision? Why aren't you asking for help? If you ask why before deciding what, who, how, or when, you will come up with a stronger answer every time. In business, why is the essence of strategy. In life, why is the essence of progress.
Well, Catholics pray to saints," I mutter to myself as I begin my nightly prayer to RBG.
I sometimes wonder what our country would be like today if Christians had thrown themselves into eradicating poverty or inequality with the same energy they invested in fighting abortion.