AI: Your New Teammate

Radical Inclusiveness - the Competitive Edge

Outstanding Customer Service is a Culture Thing

Embrace the Internet to Increase Business Value

7 Steps to Banishing Bad Aphorisms

Website Innovation: Beyond Cookie-Cutter to Business Value

You Need to Attract the New Consumer. Now What?
Karma Crackers in My Soup
The Few, The Proud . . . Mostly the Few

Tell Better Stories
It's not enough to sell a product or a service any more. You must also be able to tell the story. The Pip Storytelling Deck is a tool we use at the Werx Brands to construct and tell better stories. You can be a master story-teller too!
Don't be a Virtual Leader
Change Mismanagement
Let Go of Control and Claim Your Potential
The Knee Bone's Connected to the . . . (or, A Cure for All Manner of Social Problems
We Are Our Own Tragic Villains
An Improved Report Card
On DNA, Ruts, and Getting Out of Your Comfort Zone
Outstanding Customer Service is a Culture Thing
Embrace the Internet to Increase Business Value
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Strategy
"The tricky thing about hope is to not confuse it with optimism." Rebecca Solnit
Perfectionism is a luxury for (starving) artists, or artists with benefactors. The rest of us must learn the difference between being in love with our own ideas and being in love with progress.
At the end of the day, we all have to fight our demons alone. And I think that's the source of loneliness. If you spend your whole life insisting there are no demons to fight or hiding your demons or determined to fight them in private, you end up existentially alone.
It's surprising how many people are not aware of their reasons for doing things. They think they know, but when asked to reflect upon it, they don't. Why are you in business? Why are you pursuing this role? Why are you frustrated, lonely, anxious, doubting? Why are you making this decision? Why aren't you asking for help? If you ask why before deciding what, who, how, or when, you will come up with a stronger answer every time. In business, why is the essence of strategy. In life, why is the essence of progress.